Privacy policy

Who we are

RANGO is a mobility and physical preparation app. You take a self-assessment test, tell us what you're going to train and RANGO builds a guided session to prepare you or help you recover.

This policy describes how the service we offer on this site and in the app handles your data. If you have questions about your privacy, use the details listed under Contact.

What data we store

When you create an account and use the app, we store the following:

Account

Your email address and, if you provide it, your name. If you sign in with Google, Google gives us your email and your name. Your password is stored only as a bcrypt hash, which cannot be reversed: nobody, RANGO included, can see it.

Profile and preferences

The session length and equipment you choose, whether you've completed the welcome flow, and internal account data, such as its creation date and its type (for example, user or administrator).

Mobility assessments

Each time you take the test we store the date, your overall score and the score for each area assessed (shoulder, thoracic spine, hip, knee and ankle). If you use the camera in the test, we store the measured degrees for each check along with your assessment; never images or video. If you don't use it, the score comes from your answers. The measurement is for guidance only, not a clinical test.

Sessions and feedback

The sessions you generate (mode, title, movements, minutes, intensity, equipment, areas and exercises), the ones you complete and the ones you save as favorites, plus progress counters. When you finish a session we store your rating (bad, good or very good), whether there was discomfort and, if you rate it as bad, the reason you write. The RANGO team reads ratings without your name or email to improve the app.

Areas and warning signs

In the session builder, when you request a session, we store the areas you marked (for example, stiff, loaded or with discomfort). If you mark a warning sign (sharp pain, swelling, instability, tingling or numbness, loss of strength), we store which one and in which area, with the date. The warning sign you mark shapes the session you request at that moment (see the Health notice) and what we store is used to show you limitation tracking (Pro). It's not a medical record or a diagnosis: it's what you report when you request the session.

Plan

Your plan (currently Base) and its status. Payments aren't active yet, so we don't collect cards or payment details. If you use the Area care program, we store its area, dates and status. If you remove an exercise from your next sessions, we store which one, the reason and the date, until you include it again in Account.

Administration logs

Administrative actions that change an account (changing its role or plan, deleting a user) are logged with who performed them, when and on which account.

In your browser

Your signed-in session, your language and interface preferences, such as having seen the introduction, are stored in your browser's local storage (localStorage), not on our servers. RANGO doesn't use advertising or tracking cookies.

Technical data

As with any website, the services that host and deliver RANGO (see Who processes your data) may log technical connection data, such as your IP address and browser type.

What RANGO doesn't do

• It doesn't record or send images from your camera.
• It doesn't sell your data or use it for advertising.
• It doesn't include third-party analytics or advertising tools.
• It doesn't collect diagnostic medical data, clinical records or insurance information.

Camera and videos

Test camera. The camera is optional. It detects your joints on your phone to measure the angles; it doesn't record or send images. The model that detects your joints runs on your device and is downloaded from our own server, not from third parties. Images never leave your phone: for each check we only store the measured degrees, along with your assessment. You can turn the camera off at any time, or deny permission and take the test anyway: then your result comes from your answers.

Timer videos. When you record with the timer, RANGO uses your device's camera and, if your browser allows it, the microphone too. Recording is optional. The video is saved on your phone. It only leaves it if you share it. It has the stopwatch embedded and isn't uploaded to any RANGO server.

What we use your data for

• Build your sessions from the areas you mark, your time and your equipment. Your most limited areas carry more weight when we build your sessions.
• In Pro, adjust your sessions based on how your recent ones went.
• Apply your warning signs. In the session builder, if you mark sharp pain, swelling or instability, we warn you and the session is limited to gentle exercises. If you mark tingling or loss of strength, we don't generate the session and we recommend you see a health professional (see the Health notice).
• Calculate the score for each area from your answers or the measured degrees.
• Show you your progress and history.
• Remember your preferences so we don't ask you the same thing every time.
• Apply your plan's limits.
• Provide support and keep the service secure.

Who processes your data

RANGO relies on these services. Each one receives only what it needs for its function.

• Bluehost (hosting): hosts this site, the app and the database that stores your account and the data described under What data we store. It receives your browser's requests, such as your IP address. Account emails (confirmation and password recovery) are sent from that same server.
• Google: only if you choose “Continue with Google.” Google verifies your identity and gives us your email and your name. If you don't use that button, Google isn't involved in your account. Google privacy policy.
• YouTube: exercise videos and thumbnails. Thumbnails load from YouTube servers. The video only loads when you play it, in privacy-enhanced mode (youtube-nocookie.com).
• Google Fonts and jsDelivr: deliver the fonts and a code library used by the app.

YouTube, Google Fonts and jsDelivr don't receive your profile, assessments or sessions: only what your browser sends when it requests a resource from them, such as your IP address. Unless legally required, we don't share your data with other companies or people.

Who can see it and how we protect it

• Other users and administrators. Other users can't see your data. Only RANGO administrators can view accounts, and their changes to roles, plans or user deletions are recorded in an audit log. That log doesn't include every read query.
• Database. Every query is filtered on the server by your account: nobody can read another person's data from the app. Whoever administers the hosting also has access to the database.
• Encryption in transit. Communication between your device and RANGO is encrypted (HTTPS).
• Passwords. They're stored only as a bcrypt hash; RANGO can't see them. After several failed attempts, sign-in is blocked for a few minutes.

Your rights

Regarding your data, you can:

• Access. In the app you can see your test, your sessions, your favorites and your progress. To request a copy of your data, use the email listed under Contact.
• Correct. If you need to correct your name or email, use the email listed under Contact.
• Delete. You delete your account and all your data from the app, under Account → Delete my account (see the next section).

To exercise any other right you have over your data, use the email listed under Contact. We'll reply as soon as possible.

Account deletion and retention

We keep your data while you have your account and we need it to provide you with the service. You can delete your account from the app whenever you want. This is how it works:

1. From the app. Under Account → Delete my account, one button and a single confirmation delete your account (email and profile) and all your data: assessments, sessions and their ratings, favorites, preferences, recorded areas and signs, progress, plan and Area care programs.
2. Your access. Your access (email and password, or Google sign-in) is deleted too, and you're signed out. If you want to use RANGO again, you'll need to create a new account.

Deletion cannot be undone. Audit logs of administrative actions may be kept: they don't contain your name, your email or your history, only an internal account identifier and the type of action.

Minors

RANGO is not intended for minors and we don't knowingly collect data from minors. If you believe a minor has given us their data, use the email listed under Contact and we'll delete it.

Health

RANGO is a physical preparation and mobility tool. It doesn't diagnose, doesn't treat injuries and doesn't replace a health professional. Read the Health notice.

Changes to this policy

When we change this policy, we'll post the current version here and update the date shown above. If the change is significant, we'll also point it out on this page.

Contact

To request a copy of your data, correct it, or for any other privacy question, use the contact email shown below. You don't need to write to us to delete your account: you do it from the app.

Contact email: it will be posted here very soon.

Until it's posted, you can delete your account and all your data from the app (Account → Delete my account).

This translation is for information only; if there is any discrepancy, the Spanish version prevails.